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How to create understanding and trust

All Posts

The Last 10%

Technology

+2

/

Jan 27, 2026

The Last 10%

Why automating the wrong work destroys value faster than standing still.

Simon Maughan
Simon Maughan
The Problem With AI That Never Forgets

People

+2

/

Jan 20, 2026

The Problem With AI That Never Forgets

How digital memory can lock businesses into outdated ways of working.

Simon Maughan
Simon Maughan
Your Best People Are Busy for the Wrong Reasons

Technology

+2

/

Jan 13, 2026

Your Best People Are Busy for the Wrong Reasons

Why efficiency problems are really talent allocation problems.

Simon Maughan
Simon Maughan
Why Everyone Is “Above Average” and Why That’s a Problem

People

+1

/

Dec 30, 2025

Why Everyone Is “Above Average” and Why That’s a Problem

Grade inflation, weak metrics and the uncomfortable truth about performance reviews.

Simon Maughan
Simon Maughan
Persistence is the New IQ Test

People

+1

/

Dec 9, 2025

Persistence is the New IQ Test

Persistence, Curiosity and Collective Drive are my preferred hiring criteria. Here’s why.

Simon Maughan
Simon Maughan
Why 14% of Sellers Dominate and How Automation Levels the Field

People

+2

/

May 13, 2025

Why 14% of Sellers Dominate and How Automation Levels the Field

What 655,000 sales deals reveal about CRM Data, decision-makers, and how to scale revenue growth.

Simon Maughan
Simon Maughan
The real risks to small business from rapid adoption of AI

Technology

+3

/

Mar 4, 2025

The real risks to small business from rapid adoption of AI

The biggest transformation may be how industries are run rather than whether workers lose jobs.

Simon Maughan
Simon Maughan
Do sales teams or customers come first?

People

+2

/

Feb 25, 2025

Do sales teams or customers come first?

Responsibility and authority are two sides of the same coin.

Simon Maughan
Simon Maughan
How to review your own performance

People

+1

/

Dec 3, 2024

How to review your own performance

Only you remember the details of what you did.

Simon Maughan
Simon Maughan
How to have a stress free annual review process

People

+1

/

Nov 26, 2024

How to have a stress free annual review process

One third of managers lack the skills to handle reviews.

Simon Maughan
Simon Maughan
How to Share Your Message

People

+1

/

Nov 19, 2024

How to Share Your Message

Leadership is much more than stirring speeches

Simon Maughan
Simon Maughan
How to Earn a Promotion

People

+1

/

Nov 12, 2024

How to Earn a Promotion

Managing Upwards is Essential for Career Progress

Simon Maughan
Simon Maughan
How to get the most out of teamwork

People

+1

/

Nov 5, 2024

How to get the most out of teamwork

Designing, planning and auditing teams produces the most consistent results.

Simon Maughan
Simon Maughan
Team Building for Office and Remote Working

People

+1

/

Oct 29, 2024

Team Building for Office and Remote Working

Creating culture is more effective after hiring people than when recruiting them.

Simon Maughan
Simon Maughan
Tailoring Content for Complex Decision Making

People

+1

/

Oct 22, 2024

Tailoring Content for Complex Decision Making

Why standard marketing and selling presentations can leave clients cold.

Simon Maughan
Simon Maughan
The Double-Edged Sword of Cultural Fit

People

+1

/

Oct 15, 2024

The Double-Edged Sword of Cultural Fit

Navigating the Pitfalls of a Stagnant Organisational Identity.

Simon Maughan
Simon Maughan
How to design a sales commission scheme for your business

People

+3

/

Sep 24, 2024

How to design a sales commission scheme for your business

Three things that matter more than what the boss thinks is fair.

Simon Maughan
Simon Maughan
Small businesses should ignore self help advice and work on processes

People

+1

/

Sep 17, 2024

Small businesses should ignore self help advice and work on processes

The power of grit, emotional intelligence and a growth mindset are insignificant and business success requires far more.

Simon Maughan
Simon Maughan
Strategies to Boost Morale in Sales and Marketing

People

+3

/

Sep 3, 2024

Strategies to Boost Morale in Sales and Marketing

How incentives, structures and frameworks deliver enhanced engagement.

Simon Maughan
Simon Maughan
The Limits of Familiarity when Selling

People

+2

/

Aug 27, 2024

The Limits of Familiarity when Selling

Viral products must deliver surprise and delight.

Simon Maughan
Simon Maughan
How Optimists Avoid Building Pessimistic Working Cultures

People

+2

/

Aug 13, 2024

How Optimists Avoid Building Pessimistic Working Cultures

From Big Hairy Goals to Achievable Targets: Strategies for Sustainable Business Success.

Simon Maughan
Simon Maughan
Transparency as Trust: How Open Processes Win When Selling Services

People

+1

/

Aug 6, 2024

Transparency as Trust: How Open Processes Win When Selling Services

How to personalise buyers’ confidence in outcomes and provide control over implementation.

Simon Maughan
Simon Maughan
The Art of Client Retention: Reducing Churn in B2B Sales

People

+2

/

Jul 23, 2024

The Art of Client Retention: Reducing Churn in B2B Sales

How converting quality leads is the foundation of retention

Simon Maughan
Simon Maughan
A Busy Executive’s Guide to Effective Customer Conversations

People

+2

/

Jul 16, 2024

A Busy Executive’s Guide to Effective Customer Conversations

How I learned that escaping a ditch improves sales success

Simon Maughan
Simon Maughan
How Muscle Memory Helps You Sell More

People

+1

/

Jul 9, 2024

How Muscle Memory Helps You Sell More

Increasing familiarity with products and services helps overcome objections.

Simon Maughan
Simon Maughan
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